Privacy Policy

Last updated: July 13, 2026

Lumera Collections runs this website and store, along with all associated content, tools, features, products and services, to give you, our customer, a tailored shopping experience (the "Services"). Lumera Collections uses Shopify as its platform provider to deliver these Services to you. This Privacy Policy explains how we gather, use and share your personal information when you browse, use, or make a purchase through the Services, or when you get in touch with us. Where this Privacy Policy and our Terms of Service conflict regarding the collection, processing or disclosure of personal information, this Privacy Policy takes precedence.

Please take time to read through this Privacy Policy. By accessing or using any part of the Services, you confirm that you've read this Privacy Policy and understand how your information is collected, used and disclosed as outlined here.

Personal Information We Collect or Process

The term "personal information" refers to data that identifies you, or another individual, or could reasonably be linked back to you. It excludes information that's been anonymised or de-identified so it can no longer be tied to you. Depending on how you engage with the Services, where you're located, and what applicable law requires, we may collect or process these categories of personal information, including any inferences drawn from it:
Contact details such as your name, address, billing and shipping address, phone number and email.

Financial information such as credit or debit card numbers, financial account details, payment information, transaction records, payment method, confirmations and related details.
Account information such as your username, password, security questions, preferences and settings.

Transaction information such as items you browse, add to cart, save to a wishlist, purchase, return, exchange or cancel, plus your purchase history.

Communications with us including whatever you share when contacting our customer support team.

Device information such as details about your device, browser or network connection, IP address and other identifiers.

Usage information such as data about how and when you interact with or navigate the Services.

Where We Get Your Personal Information

We may collect personal information through these channels:
Directly from you, such as when you set up an account, use the Services, contact us, or share information with us another way;

Automatically via the Services, from your device as you use our products, or through cookies and similar tracking tools;

Through our service providers, when they collect or process personal information on our behalf while delivering technology or services to us; Via our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us or the Services you use, we may use your personal information for the following purposes:

Delivering, Personalising and Improving the Services. We rely on your personal information to provide the Services, fulfil our contractual obligations to you, process payments, complete orders, remember your preferences and interests, send account-related notifications, handle purchases, returns, exchanges and other transactions, set up and manage your account, arrange shipping, support returns and exchanges, let you post reviews, and build a personalised shopping experience — including recommending products based on your past purchases. This may involve using your data to refine and enhance the Services over time.
Marketing and Advertising. We may use your personal information for promotional purposes, including sending marketing communications via email, text or post, and displaying ads for products or services on our Services or elsewhere online — sometimes based on items you've bought or added to your cart, or other activity on the Services.

Security and Fraud Prevention. We use your personal information to verify your identity, deliver a secure shopping and payment experience, identify and investigate potentially fraudulent, unlawful, unsafe or harmful activity, safeguard public safety, and keep our Services secure. If you set up an account, it's your responsibility to keep your login details safe — we strongly advise against sharing your username, password or other account access with anyone.

Communicating with You. We use your personal information to offer customer support, respond to your queries, deliver effective service, and maintain our relationship with you.
Legal Reasons. We use your personal information to meet legal requirements or respond to valid legal processes, including requests from law enforcement or government bodies, to support or engage in civil discovery, litigation or other legal proceedings, and to enforce or investigate breaches of our policies or terms.

How We Share Personal Information

There are certain situations where we may share your personal information with third parties for legitimate purposes, consistent with this Privacy Policy. These may include:

With Shopify and other vendors or third parties who provide services on our behalf (such as IT support, payment processing, data analytics, customer service, cloud storage, and order fulfilment/shipping).

With business and marketing partners who help deliver marketing services and advertising to you. For instance, we use Shopify's tools to support personalised advertising through third-party services based on your activity across different merchants and websites. Our marketing and business partners handle your information under their own privacy policies. Depending on your location, you may have the right to opt out of having your information shared for targeted advertising purposes based on activity across other merchants and sites.

When you ask us to, request it, or otherwise consent to sharing certain information with third parties — for example, to ship your order or through social media integrations or login tools.
With our affiliated companies or others within our corporate group.

As part of a business transaction like a merger or bankruptcy, to meet legal obligations (including responding to subpoenas, warrants or similar requests), to enforce our policies or terms, and to protect or defend the Services, our rights, or the rights of our users and others.

Our Relationship with Shopify

Shopify hosts our Services and collects and processes personal information related to your use of them in order to deliver and enhance the Services on our behalf. Any information you provide through the Services will be shared with Shopify, as well as other third parties who may operate in countries different from your own, so that the Services can be provided and improved. We also use certain Shopify features that draw on data from your interactions with our store, other merchants, and Shopify itself, to help grow and improve our business. For these enhanced features, Shopify may use personal information gathered from your activity with our store, other merchants, and Shopify more broadly. In these instances, Shopify is responsible for handling your personal information, including responding to requests about how your data is used for these purposes. For more on how Shopify manages your personal information and your related rights, visit the Shopify Consumer Privacy Policy. Depending on where you're located, you may also be able to exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to external websites or platforms run by third parties. If you visit sites that aren't affiliated with or controlled by us, we recommend reviewing their own privacy and security practices. We can't guarantee, and aren't responsible for, the privacy, security, accuracy or reliability of information on those third-party sites. Anything you post in public or semi-public spaces — including content shared on third-party social platforms — may be visible to other users of our Services and/or those third-party platforms, without restriction on how it might be used by us or others. Linking to a third-party site doesn't mean we endorse its content, owners or operators, unless we've stated otherwise.

Children's Data

Our Services aren't designed for use by children, and we don't knowingly gather personal information from children under the age of majority in your region. If you're a parent or guardian and believe your child has shared personal information with us, please reach out using the contact details below so we can arrange its deletion. As of the date this Privacy Policy was issued, we have no actual knowledge that we "sell" or "share" (as defined under applicable law) personal information belonging to individuals under 16.

Security and Data Retention

No security system is completely foolproof, and we can't promise "perfect security." Information sent to us may also not be fully secure while being transmitted. We suggest avoiding unsecured channels when sharing sensitive or confidential details with us.
The length of time we keep your personal information depends on factors like whether it's needed to maintain your account, deliver our Services, satisfy legal obligations, or resolve disputes and enforce our policies and agreements.

Your Rights and Choices

Depending on where you live, you may hold some or all of the following rights regarding your personal information. These rights aren't unlimited — they may only apply in specific situations, and we may sometimes decline a request as the law allows.

Right to Access / Know. You may be able to request details of the personal information we hold about you.Right to Delete. You may be able to ask us to delete personal information we hold about you.
Right to Correct. You may be able to request that we fix inaccurate personal information we hold about you.
Right to Portability. You may be able to request a copy of your personal information and ask that we transfer it to another party, subject to certain conditions and exceptions.
Managing Communication Preferences. We may send promotional emails, which you can opt out of anytime via the unsubscribe link included in those emails. Even after opting out, you may still receive non-promotional emails, such as order or account updates.
You can exercise these rights where noted on the Services, or by reaching out using the contact information below. To find out more about how Shopify handles your personal information, and your rights connected to Shopify's processing, visit https://privacy.shopify.com/en.

We won't discriminate against you for exercising any of these rights. We may need to confirm your identity before acting on your request, as permitted or required by law. Where applicable law allows, you may nominate an authorised agent to submit requests on your behalf. Before honouring such a request, we'll ask the agent to prove they're authorised to act for you, and we may also need to verify your identity directly. We'll respond to requests within the timeframe required by applicable law.

Complaints

If you'd like to raise a concern about how we handle your personal information, please reach out using the contact details below. Depending on your location, you may also have the right to appeal our response by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store or process your personal information in countries other than the one you live in.

If we transfer personal information out of the European Economic Area or United Kingdom, we'll use recognised safeguards such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms approved by the relevant UK authority, unless the destination country is deemed to offer an adequate level of data protection.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other legal, operational or regulatory reasons. Any updates will be posted on this website, with the "Last updated" date revised accordingly, and notice given as required by law.